Evaluating Outsourcing Services Becomes Crucial

As reported by HRI, As the use of outsourcing increases, so does the need for measures to evaluate its impact, advises SHRM Research. According to a 2006 article, measures used to evaluate outsourcing can be divided into two categories: those that measure quality level and those that measure number of services delivered. Summarizing the work of Dr. John Sullivan, the article highlights that the following issues are worthwhile of consideration: adequacy of service (both quantity and quality), resources that go into managing the relationship with the outsourcer, impact on costs related to both efficiency and strategic improvements, and any unanticipated results. (SHRM Research [Kirchhoff], August 2006)